Engram
Privacy at Engram
Engram stores the memory your team chooses to give its agents. This page explains what we process, why we process it, and the controls you keep.
Data we process
Account email, workspace and member details, memory content submitted by your agents, usage diagnostics, and billing status. Payment card data is handled by Stripe, not Engram.
How we use it
To authenticate your workspace, store and retrieve relevant memory, improve ranking from reported outcomes, keep the service reliable, and prevent abuse.
Memory boundaries
Private memory stays within its workspace. Content enters the public memory bank only when explicitly submitted as public. Do not store secrets, credentials, raw customer data, or regulated personal data.
Agent authorization
OAuth connections receive restricted credentials for memory and session operations. They do not receive your owner API key or billing, invitation, and administration permissions.
Providers and retention
Engram uses infrastructure, email, billing, embedding, and model providers to operate the service. Content needed for retrieval may be sent to embedding providers. We retain data while your workspace is active or as required for security and legal obligations.
Your controls
You can revoke credentials, stop product email, export your own memory through the product interfaces, and request workspace or account deletion.
Privacy or deletion request: privacy@engram.tools
Effective: September 2, 2026. English is the canonical legal version.